Mô tả công việc

Supervise Housekeeping Attendants and inspect guest rooms and surrounding service areas. Pay attention to details by keeping the standard of room cleanliness and product maintenance adhering to standard required by Hotel.
- Provide a courteous and professional service at all times.
- Have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
- Carry out any other reasonable duties and responsibilities as assigned.

- Report on adverse guest comment as and when required.

- Report and record Lost and Damaged items.

- Log daily events in logbook and follow up on previous information reported by other Team leaders daily

- Prepare duty rosters of Housekeeping Attendants.

- Make requisition twice weekly of amenities for guest supplies.

- Check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

- Prepare and issue room status report.

- Report and follow up on repair and maintenance.

- Ensure function rooms and toilets are clean before functions start.

- Attend to guest requests and complaints.

- Check on the standard of “Turn downs service”.

- Liaise closely with Front Office regarding guest room status.

Quyền lợi được hưởng

Hotel's uniform
Parking fee
Hotel's meal
Training courses according to the standards of corporations and 5-star hotels

Yêu cầu công việc

- Experienced in the function.
- Understanding, supportive, encouraging and helpful to all.
- Team-leader skill
- Communication, negotiation skills
- English ability
- Computer literate