Mô tả công việc

Establish and maintain an accurate filing system.
Preparation of daily arrivals.
Preparation and compilation of various reports as required by the Department Manager.
Input new reservations received via telephone, fax or email.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Make appropriate reservations (limousine hires, restaurant bookings, etc).
Be aware of facilities and points of interest within the Ho Chi Minh and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History
guests.
Actively contribute to SPG and upselling programs.
Send confirmations for reservations booked.
Post advance deposits and refunds of advance deposits, especially during peak season.
Liaise with Corporate bookers, Tour Operators and Travel Agents with special requests and general information.
Endeavor to process all correspondence on a daily basis.
Monitor and maintain the waitlist file.
Disseminate product and rate information to prospective clients.
Respond to telephone and mail inquiries in relation to FIT business
Liaise closely with the Sales and Marketing Department to ensure up-to-date information with regard to packages, menus and special
promotions or events.
Actively upsell hotel facilities to maximise revenue.
Ensure deposits and settlements are received when due.

Quyền lợi được hưởng

Competitive salary and benefits
Professional working environment
Long term career opportunity
Free duty meals, uniform and parking

Yêu cầu công việc

University/College degree required.
At least 2-year experience in Reservation department at an international hotel is required.
Excellent English communication skills (speaking, reading and writing).
Strong coaching, motivational and team building skills in a healthy and trusting environment.
Working knowledge of MS Office (Word, Excel, Power Points) software.
Excellent customer relation.