Mô tả công việc

DUTIES AND RESPONSIBILITIES
• To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records, and
creating a favorable public image over the phone.
• Aware of the resort's latest information, promotion, packages relating to rooms and other outlet to provide the guests with the correct
information.
• Ensures to block rooms for any special request such as connecting, accompanied, non-smoking villas...
• Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.
• Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best-expected service and avoid
problems that happened caused of lacking/missing information in the reservation system.
• Follows up and reconfirms the tentative reservations into actual bookings.
• Coordinates with other departments to provide the guests with the best service whenever possible.
• Handles guests' complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is
out of the given authorization.

Quyền lợi được hưởng

• Highly competitive salary (Mức lương cạnh tranh)
• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts
field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)
• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)
• Monthly, quarterly and yearly reward for best employees (Thưởng nhân viên suất sắc hàng tháng, hàng quý và hàng năm)
• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)
• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)
• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)

Yêu cầu công việc

Knowledge & Skills
- Able to communicate and making report in English clearly.
- Must have the ability to communicate effectively and professionally with customers and external contacts of the organization.
- MS Office
- Strong critical thinking, courteous, sense of security, and attentive to details.
Qualifications
- Graduated from College/University Hospitality, Sales & Marketing, Business administration or related field preferred.
Experience
- At least 1-2 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience
in international 4-5 star hotel/resort.

Thông tin khác

- Resume or CV
- Certificates related to applied position
For further information, please contact us via phone number: 0918 356 245 ( Mr. Quang)
0794 868 113 ( Ms. Bình)