Mô tả công việc

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in
accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also
Intercontinental Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Other tasks assigned by manager

Quyền lợi được hưởng

Competitive salary and benefits package
International training opportunities and career development
Dynamic and international working environment
Other benefits as per Hotel policies

Yêu cầu công việc

Required Skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with
customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Must speak fluent English. Other languages preferred.
Proficient in the use of Microsoft Office and Front Office System
Qualifications:
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience:
1 year experience in guest / customer service, or an equivalent combination of education and experience.