Mô tả công việc

• Demonstrates a commitment to personal guest service excellence
• Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance
• Greets guests and members in a friendly and efficient manner, escort them as required
• Provides information and literature about facility in person and via telephone
• Possess knowledge about all aspect of treatments and the facility to ensure guests are provided with accurate information, and inquiries
are responded to with complete details
• Provides administrative support to spa departments as needed, ensuring all records are accurate
• Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly
stated to ensure smooth service delivery.
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Follows Occupational Health and Safety regulations.
• Reports suspicious people, behavior, and vehicles to Hotels Security.
• Ensures adherence to Accor’s Code of Ethics.

Quyền lợi được hưởng

Attractive local package
Joining an experienced team, working in one of Viet Nam's most famous tourist cities
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

• Working experience in similar role with an international brand: 1 - 2 years.
• Excellent personal grooming and professional appearance.
• Excellent attention to details.
• Ability to work on your own or in teams
• Flexibility to respond to a range of different work situations.
• Commitment to deliver exceptional levels of guest service.