Mô tả công việc

SCOPE OF WORKS
• To ensure a clean, safe an sanity environment is provided, staff an visitors in accordance with the highest standards an applicable
standards of the Hotel.
• Provide training, supervision, and motivation of assigned supervisor in daily routines and project work.
• Give direction and control all activities relating to the Housekeeping department.
• Trainings or anything related to employee development programs
DUTIES AND RESPONSIBILITIES
. Ensures that all Housekeeping staff perform duties in accordance with hotel policy.
. Formulating and establishing plans for all aspects of Housekeeping management and operation.
. Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and
service standards
. Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
. Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
. Ensures all occupied rooms are cleaned and prepared for guests on a daily basis.
. Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
. Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary
items and services.
. Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for
regular activities.
. Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
. Stores safely and maintains all equipment, supplies and chemicals as required.
. Recommends to the Executive Assistant Manager renovation and repair needs for rooms and public areas.
. Reports problems with materials and equipment to Executive Assistant Manager.
. Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest
satisfaction.
. Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment.
. Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications.
. Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Assistant Manager
. Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department.
. Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement.
. Participates in all staff and training meetings as required.
. Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest
satisfaction.
. Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and
guest security.
. Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook
for all Housekeeping staff.
. Maintains a high standard of hygiene and sanitation throughout all service areas.
. Reports any health or safety hazards to the Executive Assistant Manager
. Performs other duties as assigned by the Executive Assistant Manager

Quyền lợi được hưởng

- International and professional working environment
Môi trường làm việc quốc tế và chuyên nghiệp
- Competitive salary range
- Mức lương cạnh tranh
- Competitive benefit packages
- Quyền lợi cạnh tranh

Yêu cầu công việc

Level of Education: Bachelor (Hospitality Management);
A minimum of 3year experience in a similar role, preferably in the luxury and upscale settings;
Fluent in English.;
OTHER SKILL REQUIREMENTS
Good communication and writing skills.
Proficient in the use of Microsoft Office and Front Office Systems
Problem solving, reasoning, motivating, organizational and training abilities.
Strong Leadership skills in managing teams to drive for results.
Ability to manage complex relationships.
Fluent in English.

Thông tin khác

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