Mô tả công việc

Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s
receive special attention
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room
status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in
good repair, well maintained and replaced / refurbished as required
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Follows up on progress of agenda items covered in regular meetings
Follows up on progress of agenda items covered in regular meetings
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
Supervises outside contractors to ensure contractual compliance
Ensures that consumption of guest supplies is under control
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency
procedures, health and safety for employees and guests
Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
Acts on behalf of the Executive Housekeeper in his / her absence as assigned
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior Director of Finance in the preparation and management of the Department’s budget

Quyền lợi được hưởng

Competitive salary and benefits package
International training opportunities and career development
Dynamic and international working environment
Other benefits as per Hotel policies

Yêu cầu công việc

Required Skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with
customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office
Problem solving, motivating, organizational and training abilities
Strong Leadership skills in managing teams
Qualifications:
Diploma in Hotel Administration, Hotel Management or equivalent
Experience:
3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
Type and level of experience required may vary slightly based on size and complexity of operation