Mô tả công việc

Manage overall operations of the spa
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and
company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitnessbased schemes
Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Quyền lợi được hưởng

• Competitive salary
• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• 16 Annual Leaves
• Working hours: 8 hours/ day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances
• Accommodation, uniform, transportation, meals
• Pre-opening Service Charge
• Others benefits

Yêu cầu công việc

Management experience within the spa industry
Ability to meet financial targets
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :
Knowledge of the local market
Relevant qualifications