Mô tả công việc

Position summary statement:
Enhance luxury customer satisfaction through the appropriate training and development plans for hotel staff.
Primary Responsibilities:
Administration
• Conducts an annual training needs analysis
•Incorporates the hotel’s training plan within the Business Plan of the hotel
• Coordinates with the department managers to help identify training opportunities for employees
• Identify internal and external training resources and optimizes the budget
• Incorporates customer information as part of the strategy
• Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit
• Financial and Revenue Responsibilities
• Maintain training calendar
• Manage the training budget
• Produce reports as needed
• Measure the effectiveness of training
• Learning & Development
• Networking within the PPHG training community
• Has their own development plan to keep their training knowledge and skills current
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Guest Service Responsibilities
• Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning
styles
•Platform and facilitation skills•Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans,
participant materials, job aids, and user manuals)
•Conduct training workshops to support quality standards
• Work with departments to ensure on job training activities are successful implemented and applied effectively to workplace
•Maximize learning by providing a creative and efficient environment in the delivery of training sessions
•Share responsibilities for the integration and orientation process of new hires
•Assists with the implementation of new policies, procedures, and standards
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that
it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Quyền lợi được hưởng

Professional working environment with attractive remuneration and insurance package
Receive full salary during probationary period
Upto 3.5 months year-end bonus depending on self-performance and hotel business results
Meals, uniform and laundry is provided by hotel
Qualified hotel doctor to take care of your health and always available to give you medical advice
Opportunity to join international training and development programs
Chance to work with a great team of people and career growth in the international luxury hotel brand
Special food and beverage discount at hotel
Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance
Annual health check-up, summer vacation and many outing activities.

Yêu cầu công việc

Strong experience in Training/Learning & Development and understanding of other aspects in the HR Department
Enthusiastic, strong interpersonal and communication skills
Fluent English skills