Mô tả công việc

- At all-time well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and offer assistance at all time without being asked by the guest.
- Maintain the entrance, main door area clean and tidy, free of obstacles and ensuring the traffic through the driveway is controlled.
- Provide complete knowledgeable with the service offered by the hotel, how and where these facilities could be obtained in order to give accurate information to guests.
- Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the associates to escort guests, with baggage to the front desk for check-in.
- Record all out-going taxi transfers into Concierge Taxi Log.
- Call taxis for guests as required and do the best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself or by cautioning the guest to be on the alert.
- To properly recorded down all incoming and outgoing luggage or package.
- Be knowledgeable to assist guests in these inquiries and requests for transport and other information.
- Be aware of the events of the day and the activities going on in the hotel.
- Be alert of VIP guests when they present at the lobby, address the guests by name whenever possible.
- Alert security or duty manager whenever a seemingly suspicious looking person is present.
- Must be fully conversant with emergency evacuation and fire procedures Carries out any other reasonable duties and responsibilities as assigned.
- Handling guest messages, faxes and mails.
- Taking care of guest’s baggage, including safe custody, airlines check-in, have them shipped or repaired.
- Mail and courier services both local and overseas.
- Arranging anniversary gifts delivery to both local and overseas (e.g. flowers, candy, chocolates etc.)
- Be aware of the daily weather forecast.
- Ground transfer, taxies, limousine, and coaches (Basically anything with wheels, ground transport).
- Maintain Concierge Desk’s operation tools / stock in par, both hotel and tourist printed collaterals.
- Conduct outside errand (cobbler, tailor alteration, purchased medicine, purchased major sports & concert tickets, etc.)
- Be aware of the hotel’s daily banquet functions / events.
- Maintain cleanliness and orderliness of the hotel’s main driveway, ensuring smooth traffic flow at all times and nil parking obstruction at the wheel chair.

Quyền lợi được hưởng

People person and good motivator
Good interpersonal and communication skills
Good communication skill in English verbal, listening and writing

Yêu cầu công việc

Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.