Mô tả công việc

- Report duty on time in full uniform. Be smart and well-groomed at all times and maintain a friendly and cheerful attitude
- Evaluate the performance of subordinates
- Report happenings daily to the FOM
- Check the personnel appearance of the Receptionists regularly
- Review the work methods and procedures in Reception, recommend changes to improve the quality of work if necessary
- Check the instruction given by the FOM are carried out smoothly
- Perform any other duties assigned by the FOM
- Check the daily reports prepared by the receptionists
- Assign room according to guest requirement
- Check daily guest arrival and departure list
- Update room situation. Double check the uncertain room status
- Supervise the subordinates in the daily preparation of various reports and statistics when working in the shift
- Check folios which are modified by Receptionists
- Delegate jobs for Receptionists
- Liaise with S&M, Reservation department on providing lead advice and constant “feedback” concerning both inquiries and firm
reservations
- Pay particularly attention to the use of the Guest History facility in the PMS
- Be in charge of all computer input, manual filling procedures
- Ensure that all information relating to a reservation is keyed correctly into PMS
- Ensure that all telephone inquires are provide with concise information concerning the services and facilities provide by the hotel
- Ensure that the pre-printed registration cards are checked against the arrival list to determine that all reserved room have pre-registered
cards
- Verify with the Reservation Manager on the current daily reservation against the arrival list to ensure that no reservation is lift out
- Prepare all the necessary materials for check-in for VIPS, pre-registered guests and group before their arrival
- Ensure that all relevant information has been keyed in accordingly by receptionist. Do follow up on guest’s billing instruction
- Aware of all promotions, packages and special rates.

Quyền lợi được hưởng

- Lương thỏa thuận theo năng lực.
- Được làm việc trong môi trường chuyên nghiệp, năng động và hòa đồng.
- Công ty thường xuyên có nhiều hoạt động chung thú vị.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty. -

Yêu cầu công việc

Có kinh nghiệm ở vị trí tương đương ít nhất 01 năm

Thông tin khác

Liên hệ: Mrs. Mai - 0907 030384