Mô tả công việc

- To ensure the cleanliness of the hotel’s guestroom and floors
- Essential duties and responsibilities – (Key activities)
- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.
- Feedback guest complaints to Team Leader – Housekeeping/ Assistant Executive Housekeeper promptly.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Works in a supportive and flexible manner with other departments.
- Checks and verifies room status report.
- Records and completes the Attendant’s Verification Report accurately.
- Checks and replenishes Mini Bar. Raises bills for consumed Mini Bar items
- Reports room defects.
- Reports lost and damaged items.
- Cleans and make-up guest rooms.
- Empties soiled linen.
- Cleans and tidies pantry and toilet. Maintains the cleanliness of corridors and surrounding back areas.
- Cleans and packs the trolley.
- Checks and cleans operating equipment.
- Changes light bulbs in room.
- Refreshes flowers set in guestroom
- Provides night turndown service.
- Updates room status via telephone interface system.

Quyền lợi được hưởng

- Attractive and competitive salary
Lương hấp dẫn và cạnh tranh
- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment
system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/
Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)
- Social Insurance as per Vietnamese Law
Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam
- Holiday/ New Year bonus. 13th month salary
Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13, theo qui định công ty.
12 đêm nghỉ dưỡng từ thương hiệu Rosewood.
- 12 comlimentary room nights
- Birthday Day
Ngày nghỉ trong tháng sinh nhật.
- Other benefits of Sun Group
Các quyền lợi khác của SunGroup
- Phụ cấp vùng Phú Quốc hàng tháng 832k/tháng.
Phu Quoc monthly allowance VND 832,000/month.

Yêu cầu công việc

Required Skills –
- Must be able to read and write to facilitate the communication process.
- Thorough knowledge of Housekeeping materials.
- Proper handling of cleaning equipment and materials, for cleanliness of all guestrooms, corridor and pantry areas.
- Work across all areas to ensure that guest expectations are exceeded and standards are consistentlymaintained.
Qualification -
- High school or equivalent education required.
- Minimum 12 months of prior experience as a Room Attendant.