Mô tả công việc

- Verify guests' credit, and establish how the guest will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary - Review accounts and charges with guests during the check out process
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Arrange tours, taxis, or restaurant reservations for customers

Quyền lợi được hưởng

- Year end bonus base on annual performance
- Public holidays benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave: 12 days per year (+ 11 public holidays mentioned above) - Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation
- 24/7 Personal Accident Insurance
- Parking fee
- 2 duty meals at Staff Canteen
- Uniform covered by the Hotel
- Carte Bienvenue

Yêu cầu công việc

- At least 1 year experience at the same position in luxury hotels
- Good English is a must
- Strong dealing, recommendation skills
- Problem solving skill, good interpersonal skill
- Enthusiastic, careful, team spirit
- Ability to glean information
- Able to work shift
- Knowledge of Opera Hotel

Thông tin khác

Kindly send your CV via:
Baohuyen.nguyen@Sofitel.com / Yen.tran@Sofitel.com
Or contact (028) - 3824 1555 (Ext: 7605)