Mô tả công việc

A Guest Service Agent provides Front Office services for guests, including check-in, check-out, processing payments, answering and
managing any guest question, or assisting in fulfilling any guest request.

Quyền lợi được hưởng

- Professional working environment with attractive remuneration and insurance package
- 5.5 working days per week
- Meals, uniform and laundry is provided by hotel
- Qualified hotel doctor to take care of your health and always available to give you medical advice
- Opportunity to join international training and development programs
- Chance to work with a great team of people and career growth in the international luxury hotel brand
- Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
- Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance
- Annual health check-up, summer vacation and many outing activities.
- The successful candidate in this role should demonstrate the following:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Ability to work flexible hours
- English is required, other languages (Japanese, Chinese, Korean,...) are encouraged

Yêu cầu công việc

- Demonstrate a high level of customer service at all times
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Assist other departments, as necessary