Mô tả công việc

- Advanced experiences of all front desk tasks. Familiar with other operational tasks within hotel (housekeeping, front desk, fnb....)
- Arrange roster for front desk staff, coordinate with other department head
- Conduct shift briefing frequently to ensure hotel requirement are well known among team
- In charge of recruiting, training & motivate front desk team of 1 property, improve staff behavior and skills up to hotel chain standard.
- Handle guests complaint & issues or advise other staff to conduct
- Audit all transaction/ payment by cash/ credit card/ moto
- Understand OTA extranet, hotel management system
- Maintain a neat and orderly front desk/ reception area and other public area
- Active in training, cultivate team to focus on delivering detailed and professional service
- Departmental paper work

Quyền lợi được hưởng

- Basic salary + Service Charge + meal allowance (negotiable)
- Health insurance/ Social insurance/ Unemployed insurance
- Uniform provided (female)
- 13th month bonus, Performance Award
- Opportunity to learn Barista skill & many other skills rather than just reception
- Friendly, fun and dynamic working environment, active manager and colleague
- 4-5days off/ month
- 100% foreign guests
- Cool chic and hip design. Beautiful environment and facilities.

Yêu cầu công việc

- Fluent in English is a must. Chinese / Korean is a plus
- Good computer skills
- Front desk experience at least 2 years
- Good appearance and grooming.
- Leadership skill + teamwork spirit, able to lead and motivate team members
- Be pro-active, energetic, multi tasked, detailed - oriented