Mô tả công việc

- Knowledge Base:
The product and service quality control responsibilities include, but are not restricted to, the knowledge and use of:
Programmes available to correct identified deficiencies to ensure product quality
The Resort Standards, employee handbook and local legislation within the guest and non-guest areas of the Resort
Information from the guest-inspection-system and in-house logs to identify operational problems
Physical inspection methods to determine Capital Expenditure, repairs and maintenance requirements
- Operational:
Ensures that all Departmental Operations Manuals and Processes are maintained and continuously updated as necessary.
Assists in the development and implementation of a Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an ongoing basis optimum guest satisfaction, sales potential and profitability
Ensures that deadlines on all projects are met and timely submitted to the Company or the relevant department
Ensures that meetings are well planned and result-orientated and produce effective outcomes.
Conducts frequent and thorough inspections of all Resort operations areas.
- Leadership and Human Resource Skills
Conducts monthly communication meetings with each Department Head and to participate in relevant meetings which are business related.
The planning of training and development of all staff in order to minimize staff- turnover, reward superior performance and produce a harmonious working environment
Monitoring employee’s performance and development by providing direction and feedback to employees in adhering to service procedures through a performance appraisal system.
Assists in recruiting and selecting Management Members who are able to work within a decentralized management philosophy and aim to achieve the Company Vision.
Develops Heads of Departments enabling them to independently operate their own departments.
Ensures that each Executive Member and Department Head plans and implements effective training programmes for their respective colleagues in conjunction with the Training Executive and Departmental Trainers.
Ensures that each Executive Member and Department Head maximizes productivity and morale within their respective departments following Resort guidelines and local legislation.
Gives Executive Members, Department Heads and colleagues positive / negative feedback on their job performance.
Practices an open door policy and allows colleagues to talk openly and directly.
Projects a positive and motivated attitude amongst all employees.
Spends time in various operations, ensuring the operation is managed well by the Management team and functions properly to his fullest expectation.
Ensures both Executives and Departments Heads project professionalism.
Ensures that Management checks the colleagues that they are trained, well groomed and appropriately uniformed at all the times on duty.
Ensures and maintains a business environment supporting the Resort’s Mission Statement, Company Vision and Guiding Principles
- Internal Business Control
Is always up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized.
- Business Promotion and Sales / Revenue Management
Oversees the local sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings.
Participates in efforts to secure business, as needed.
Prepares a yearly sales plan along with the Executive Committee which forms the basis for the coming financial year
Meets with local leaders and senior business people to assist the Director of Sales and the sales team to drive additional business into the Resort
Reviews forecasts and balanced scorecard. Directs Resort actions required maximizing profitability, increasing service levels and
Ensures Resort implementation and compliance of Company policies and procedures as well as Brand Standards.
Demonstrates commitment to the development and implementation of all systems and the continual improvement of there effectiveness.
Personally and frequently verifies that guests in the Resort are receiving the best service.
Tastes the service/product quality from various outlets with the Management and is demanding and critical when it comes to quality and service.
Assists Executives and Department Heads in being creative and ensures that the highest level of quality and guest expectations is achieved.
Responds to changes in the Resort as dictated by the industry, Company and Resort
Speaks with and responds to guests regarding service challenges
Maintains close contact with Resort guests and the local community to facilitate their needs.
Conducts frequent and thorough inspections of all Resort operations areas.
- Health and Safety
Ensure Compliance with regulations i.e. security, health and safety, fire and accident procedures of Company
Company Security Policies and Procedures with regard to guest’s and employees Health and Safety
Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of
preventive programmes and judicious planning and management as directed
Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
Monitors applicable laws and regulations, including Health and Safety, and ensures compliance
Ensures crisis management team is in place, training and implementation are carried out successfully

Quyền lợi được hưởng

- Mức lương : thỏa thuận
- Được hưởng đầy đủ các chế độ phúc lợi xã hội như BHXH, nghỉ phép theo quy định; nghỉ mát hàng năm...
- Các ưu đãi dành cho CBNV khách sạn.
- Làm việc trong môi trường chuyên nghiệp, năng động, nhiều cơ hội khẳng định bản thân và thăng tiến

Yêu cầu công việc

1. Trình độ: Tốt nghiệp chuyên ngành Kinh tế, Thương mại, Quản trị kinh doanh Quản trị Du lịch/Khách sạn tại các trường Đại học trong và ngoài nước
2. Kỹ năng:
- Hiểu biết sâu sắc về tổng thể hoạt động kinh doanh khách sạn/resort.
- Khả năng nghiên cứu, phân tích thị trường và hoạch định chiến lược
- Khả năng lập kế hoạch, kiểm soát, tổ chức, quản trị nhân sự, phân tích thông tin, đàm phán thương lượng.
- Kỹ năng quản lý thời gian, sắp xếp kế hoạch và kỹ năng lãnh đạo
- Giao tiếp tốt, trung thực, trách nhiệm với công việc.
3. Kinh nghiệm: Tối thiểu 5 năm ở vị trí tương đương ở các khách sạn/khu nghỉ dưỡng.

Thông tin khác

Mọi ứng viên phù hợp và quan tâm vui lòng gửi CV vào địa chỉ email hoặc zalo 0905.606.137
Địa chỉ: Naman Retreat, Tổ 53 Tân Trà, Đường Trường Sa, Phường Hòa Hải, Quận Ngũ Hành Sơn, Đà Nẵng
Điện thoại: 02363.959.888