Mô tả công việc

🔹 Main Responsibilities
- Customer Service: Reception, Check-In, Escort Guests to Their Room, Check-Out, Proactively Providing Information, Responding to Inquiries, Emergencies Handling and Reporting, Claim Handling.
- Train partners, provide practical guidance, and ensure they perform daily tasks according to company standards and procedures

🔹 Other Tasks
- Achieving Sales Targets
- Front Desk Accounting
- Stock management: ensuring accurate stocktaking and maintaining safe inventory levels at all times
- Activity Planning, Application, Execution, Close and Announcement: Tours and Events
- Facility: Inspection, Maintenance, Upkeep, and Repairs
- Plan, promote, implement, and closing on related quality improvement
- Planning and conducting inquiries, comparisons, price negotiations, procurement requests, acceptance, and payment applications for various purchases

🔹 Support Tasks
- Control Costs According to Each Store
- Management of the accounting and financial statements, collation, and preparation of documents for the operation of the Store
- Collation and preparation of meeting materials & reports for proxy operations.
- Hosting and reporting on internal meetings, collating meeting materials, and tracking.
- Ensure Implementation of Store's Each Standards by Partners, and Report Deficiencies to the Manager
- Acting as a liaison and responding to the public sector, reporting related matters
- Regular and Irregular Reporting

Quyền lợi được hưởng

Base salary (9,5-13 million vnd/month) + commission
Insurance follows the government law
Promotion opportunities
Youthful working environment, leadership team, enthusiastic advancement and many advancement opportunities.
Other allowance

Yêu cầu công việc

You are fluent in both written and spoken English, other languages (Mandarin, Japanese) are a great advantage
Educational Background: Associate Degree, Bachelor's Degree, Master's Degree or Higher
Work experience: With more than 3 years of relevant work experience in the hotel and tourism industry.
Proficient in operating systems such as Word, Excel, PowerPoint, Outlook and accounting systems
Understanding the business models of hostels and hybrid hotels
Professional knowledge and skills
Achievement of sales goals.
Practical financial and accounting processing.
Procurement inquiries, comparisons, negotiations, check, and supplier development practices.
Quality management in the service industry, customer service experience, and auditing practices.
Good communication skills on handling customer and partner feedback and dispute resolution.
-- Priority is given to candidates who already have a tour operator license --